Privacy Policy
Last updated: September 2026
LPE Group respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, create an account or purchase products or services from us.
Who we are
LPE Group supplies machinery, tooling, consumables and specialist products to the stone, glass and related industries.
For the purposes of UK data protection law, LPE Group is responsible for the personal information covered by this Privacy Policy.
If you have any questions about this policy or how we use your personal information, please contact us:
LPE Group
Units A & B, Mill Lane Business Park
Beverley
East Yorkshire
HU17 9DH
United Kingdom
Email: hello@lpe.ltd
Information we collect
We may collect personal information when you visit our website, make an enquiry, create an account, place an order, request a quotation, subscribe to marketing communications or otherwise interact with us.
This may include:
Your name, company name and job title.
Your billing and delivery address.
Your email address and telephone number.
Information relating to enquiries, quotations, orders, purchases and customer support.
Account information if you register for an online account.
Payment and transaction information. We do not normally receive or store complete payment card details where payments are processed securely by a third-party payment provider.
Information about how you use our website, including your IP address, browser, device and interactions with the site.
Marketing preferences and information about communications you have received from us.
We may also receive business contact information from publicly available sources, suppliers, manufacturers, distributors and other organisations where appropriate.
How we use your information
We may use your personal information to:
Process and fulfil orders.
Provide quotations and respond to enquiries.
Create and manage customer accounts.
Arrange deliveries, collections, installations, servicing, training or other services.
Provide technical and customer support.
Communicate with you about orders, products and services.
Maintain our business and financial records.
Improve our website, products and services.
Prevent fraud and protect the security of our website and systems.
Comply with our legal and regulatory obligations.
Send relevant marketing communications where we have an appropriate lawful basis to do so.
Our lawful bases for processing
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract – where processing your information is necessary to provide products or services you have requested, fulfil an order or take steps at your request before entering into a contract.
Legal obligation – where we need to process information to comply with legal, tax, accounting or regulatory requirements.
Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This may include managing customer relationships, improving our services, maintaining website security and communicating with business customers about relevant products and services.
Consent – where you have specifically agreed to a particular use of your information. Where we rely on consent, you can withdraw it at any time.
Online orders and Shopify
Our website and online store are operated using Shopify.
When you use our website or place an order, information may be processed through Shopify's systems to provide website, ecommerce, checkout and related functionality.
Other third-party service providers may also process information where necessary to provide services such as payment processing, delivery, website analytics, communications and technical support.
These organisations may process personal information on our behalf or, in some circumstances, as independent data controllers under their own privacy policies.
Payments
Payments made through our B2B platform are processed using secure third-party payment services.
Payment providers may collect information necessary to authorise and process your payment. Their handling of your information will also be subject to their own privacy policies and security arrangements.
LPE Group does not normally receive or store your complete payment card details.
Sharing your information
We do not sell your personal information.
We may share relevant personal information with organisations where necessary to operate our business and provide products or services to you.
These may include:
Payment processors.
Delivery and logistics providers.
IT, website and hosting providers.
Shopify and associated ecommerce service providers.
Professional advisers, accountants and insurers.
Manufacturers, suppliers or service partners where required to fulfil an enquiry, order, installation, service or support request.
Government authorities, regulators or law enforcement agencies where we are legally required to provide information.
We only share information that is reasonably necessary for the relevant purpose.
International transfers
Some of the organisations that provide services to us may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements and that appropriate safeguards are in place where required.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, warranty, contractual and reporting requirements.
Different types of information may therefore be retained for different periods.
When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.